Ceri Davies

I’ve just come off the phone with a company that reached out to book their leaders onto my AI & People Leaders  course. They also gave me permission to share their story because, in their words, they are desperately trying to stop this from happening again. What they described was a genuine HR nightmare. One that started with good intentions, poor understanding, and the wrong use of AI at work. An internal investigation uncovered emails sent from Team Leaders to frontline employees. These...

What businesses should really be worried about with AI Last week I met with a brilliant business to talk about AI. The senior leader I was speaking to was genuinely on it. He understood what AI can do, and his organisation had already rolled out some impressive functionality. Their CRM was using AI for things like summarisation, next best action, and background automation. We talked about chatbots, personalisation, and what might be possible next. Then I asked about his teams. “Yeah,” he...

As we move out of one year and into the next, there is always a lot of noise. New goals. New plans. New versions of ourselves we are apparently supposed to become overnight. If you are feeling quietly relieved that the year has ended, while also feeling hopeful and maybe a little unsure about what comes next, you are not alone. Most of us do not actually want a new life in January.We want a life that feels calmer, lighter and more supportive. That is why so many New Year’s resolutions do not...